Here at ecig-gadgets.com, we know that offering the best range of vaping goods and having a great website is only a small part of the service. We aim to make sure your product arrives when expected, with the minimum of fuss.
Orders to most of the UK mainland are dispatched by Royal Mail. Orders placed before 2pm will usually be processed that day and delivered in 3 to 5 working days. Orders placed on Saturday and Sunday are processed the following Monday. Deliveries to some remote areas and all offshore areas of the UK are sent by Royal Mail Tracked. Please note that Royal Mail do not deliver on Sundays.
Our team do not work Public or Bank Holidays including New Years Day, Christmas Day & Boxing Day, so orders placed on a holiday are sent the next working day.
You will be kept up to date about the progress of your delivery by email and/or text notifications.
If you have not received your parcel within 10 working days, please contact us or call our Customer Services team.